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Delivery services Due to the special nature of our products, our normal method of delivery within the UK is by a multi-drop courier, who will supply a kerbside delivery service to your specified delivery address. When we receive your order we will contact you to arrange a convenient day for delivery. Deliveries for stock products are normally made within five working days. A signature will be required for all deliveries. For large quantities or where a kerbside delivery is not convenient, you can contact us to arrange a quotation for your required delivery method. Delivery rates Where humanly possible we try to quote delivery prices for each product onsite at the checkout. Our delivery rates are charged at cost and are specific to each item and your location, so that you pay the very cheapest price possible. The rates are totted up according to the most appropriate delivery service for your particular item and your chosen destination. In some cases we may require more specific information to calculate your delivery charge, (particularly for big stuff). Special products like this will be marked as 'Call for Delivery' and will require you to contact us for a delivery quotation, either by calling 01981 241 541 or emailing info@blackmountainquarries.com You can process your order before contacting us for a quotation, in which case the payment for your goods will be deferred. This means that although we've received your order, your card won't be charged for the goods until you have accepted the delivery cost. If you decide not to go ahead when we've given you the quotation, we can cancel the whole order before it hits your card. If you agree to accept the delivery charge then we'll just process it separately on your behalf. Alternatively you can just call us for a quotation without having to order online and if you agree to accept the delivery charge then we can process your entire order right then and there for you over the phone. Despatch times Delivery despatch times will vary from product to product, You can find out specific dispatch information by clicking on the 'View Details' button under the item you wish to purchase. Out of stock? Due to the fabulously exclusive nature of the Black Mountain Quarries, many of our products are one-offs. This means that another eager beaver may snap up your choice item before you. We do our very best to remove or highlight one-off items from the site once sold. However we are incredibly busy people, so if you do manage to beat us to it, we'll contact you to either arrange for a full refund, or if at all possible we will explore heaven and earth to find you another product that fits the bill. For items that are temporarily out of stock, we will try and give you an idea of the expected delivery date and if you just can't wait that long you are always free to cancel your order and receive a full refund. |
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